Privacy Policy

 

This Privacy Policy describes how www.decere.co.uk (“Decere”, the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our Site.

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” refers to any information that identifies you as an individual.

Device Information

Examples collected:

  • Web browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages and products viewed
  • Search terms and interaction data

Purpose:
To ensure the Site functions correctly and to analyse usage in order to improve performance.

Collection method:
Automatically collected via cookies, log files, pixels and similar technologies.

Disclosure:
Shared with service providers including Shopify and analytics/advertising partners.

Order Information

Examples collected:

  • Name
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Email address
  • Phone number

Purpose:
To:

  • Process and fulfil orders
  • Arrange delivery
  • Provide order confirmations and invoices
  • Communicate with you
  • Detect and prevent fraud
  • Provide relevant updates and marketing (where consent has been given)

Disclosure:
Shared with trusted third parties including Shopify, payment providers (e.g. PayPal), and relevant operational partners.

Customer Support Information

Examples collected:

  • Email address
  • Order details
  • Communication history

Purpose:
To provide customer support and resolve queries.

Disclosure:
Handled securely via our internal systems and approved service providers.

Minors

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at info@decere.co.uk to request its removal.

How We Share Personal Information

We share personal information with trusted service providers to operate our business and fulfil our obligations, including:

  • Shopify (ecommerce platform)
  • Payment processors (e.g. PayPal)
  • Analytics providers (e.g. Google Analytics)
  • Marketing platforms (e.g. Meta / Facebook, Klaviyo)

We may also disclose information where required to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights and prevent fraud

Behavioural Advertising

We use certain data to provide relevant advertising and marketing communications.

This includes:

  • Google Analytics (site usage insights)
  • Meta (Facebook/Instagram) advertising tools

You can learn more or opt out here:

You can also visit the Digital Advertising Alliance Opt-Out Portal.

How We Use Your Information

We use your personal information to:

  • Provide and fulfil orders
  • Process payments
  • Deliver products
  • Communicate with you
  • Improve our website and services
  • Provide marketing (where consent has been given)

Legal Basis (GDPR)

If you are located in the UK or EEA, we process your personal data under the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (where these do not override your rights)

Data Retention

We retain personal information for as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes

You may request deletion of your data at any time (see “Your Rights” below).

Your Rights

If you are located in the UK or EEA, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion
  • Request data portability

To exercise your rights, contact info@decere.co.uk.

International Data Transfers

Your information may be processed outside the UK/EEA, including in Canada and the United States, through our service providers (such as Shopify).

These transfers are conducted in accordance with GDPR requirements.

Cookies

We use cookies to:

  • Enable core site functionality
  • Improve user experience
  • Analyse site performance
  • Support marketing and advertising

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect site functionality.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals due to a lack of consistent industry standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes.

Contact

For any questions or requests relating to this Privacy Policy, please contact:

info@decere.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
ICO Complaints Page

Last updated: [26/02/2026]