Shipping Policy

 

Delivery Costs

  • Free UK tracked delivery on all orders over £69.99
  • £2.99 standard delivery on orders below this amount

All orders are shipped using tracked services to ensure secure and reliable delivery.

Dispatch Time

Orders are processed and dispatched within one working day.

Orders placed on weekends or public holidays will be processed the next working day.

Delivery Timeframes

Most UK orders are delivered within 3–5 working days from dispatch.

Delivery times may vary slightly depending on:

  • Carrier service levels
  • Delivery location
  • Seasonal demand

We aim to deliver all orders within the stated timeframe while maintaining consistency and reliability.

Tracking & Notifications

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

If you require further assistance, you can contact us at info@decere.co.uk.

Signature on Delivery

Some deliveries may require a signature upon receipt. This is to ensure safe and secure delivery of your order.

Delivery Coverage

We currently deliver within the United Kingdom only.

International shipping is planned as part of our future expansion.

Early or Delayed Deliveries

Orders may occasionally arrive earlier than the estimated delivery date.

While we aim to meet all stated delivery timeframes, delays can occur due to factors outside our control, including courier disruptions or peak periods. In such cases, we will always work to keep you informed and resolve any issues promptly.

Authenticity & Product Handling

At Decere, product integrity is fundamental to how we operate.

We work exclusively with trusted suppliers and established distribution networks across Asia to ensure that all products are 100% authentic and sourced through verified channels.

All items are handled and stored in line with manufacturer guidelines to maintain their quality and performance. This includes controlled storage conditions and careful handling throughout the fulfilment process.

Where applicable, products will include batch information or expiry guidance, and we do not supply items that are unsuitable for use within a reasonable timeframe.

Our aim is simple — to ensure that every product you receive is genuine, properly handled, and delivered in the condition intended by the brand.